With effect from Monday 12 August, the Student PC Clinic service will no longer operate in the Pilkington Library. Information on the new arrangements can be found at: /services/it/help-support/
This service is by appointment only and offers face-to support for students with personal devices.
Booking an appointment
Bookable appointments will be accessible during term time.
Term time opening hours: Monday to Friday from 12.30 – 15.30
Alternatively, if there are no appointments available or it is out of term time, students can email the IT Service Desk to book an appointment.
For all other enquiries, the central point of contact for staff and students seeking help, advice, and support for all IT related services is the IT Help Desk.
To submit a query, issue or request, please email, and you will be provided with a ticket number for your reference until the call is resolved.
Email: IT.Services@lboro.ac.uk
If you need to highlight an urgent issue, please call quoting your ticket number if you have one.
Urgent issues: 01509 222333
Opening hours: Monday to Friday from 08:45 – 17:00
Calls submitted over a weekend, Bank Holiday or University closure date will be attended to the following working day.
Please note, Library staff are unable to answer complex IT enquiries.